Support
For help with Ming, email synai.claude@gmail.com.
Sign-in help
Ming supports Google Sign-In and Sign in with Apple. When contacting support, include the sign-in method you used and a brief description of what happened. Never send your password or Apple verification code.
Guest progress
Guest progress stays only in Ming's local app data on the current iPhone and is not backed up or synced by Ming. Sign in from Settings to save it to an account. If that account already has Ming progress, the app asks which copy you want to keep.
Ming access
Ming Levels 1–5 are free. Levels 6–32 require an active Monthly or Annual membership, or the one-time Lifetime purchase. Memberships renew automatically until cancelled. Manage or cancel a membership through Profile › Settings › Ming Access or your Apple Account subscription settings. Use Restore Purchases on the purchase page or in Ming Access while signed into the Apple Account that made the purchase.
Progress sync
Confirm that each device uses the same Ming sign-in account and has a network connection. Ming keeps progress local first and syncs saved and personal cards, Block and lesson progress, review activity, and preferences through Firebase for signed-in learners.
Reset or delete
Reset learning progress or permanently delete your account from Profile › Settings › Danger Zone. Account deletion removes synced Ming learning data and the Firebase Authentication account. Neither action cancels an Apple subscription or erases a purchase.